He also said that the hospital hadn't responded for four months because he was waiting for improvements to be made, and he apologized for not updating us sooner. "I'm sorry," he said.
It was the only time our family heard those words.
Welch is an instructor in medicine at Harvard Medical School and an emergency physician at Brigham and Women's Hospital in Boston. This article was excerpted from the Narrative Matters section of the journal Health Affairs, which can be read at www.healthaffairs.com.