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Airline Quality

In this Thursday, Sept. 27, 2012 photo, passengers travel through an airport in Miami. Private researchers, who have analyzed federal data on airline performance, say in a report being released Monday, April 8, 2013, that consumer complaints to the Department of Transportation surged by one-fifth last year even though other measures such as on-time arrivals and mishandled baggage show airlines are doing a better job. "The way airlines have taken 130-seat airplanes and expanded them to 150 seats to squeeze out more revenue I think is finally catching up with them,î says Dean Headley, a business professor at Wichita State University, who has co-written the annual report for 23 years.